1. Review Principles
Refund requests are reviewed case by case under applicable law, payment provider rules, and this policy.
Refund Policy
How refund eligibility and processing are handled for EasyEditor purchases.
2. Typical Eligible Scenarios
Duplicate charges caused by billing anomalies.
Confirmed service-side provisioning failure after successful payment, where purchased entitlements were not delivered.
Other scenarios where refund is required by law.
3. Typical Non-Refundable Scenarios
Change-of-mind requests after credits or subscription access has been delivered.
Partial use of a subscription period.
Losses caused by unsupported client environments, user-side misconfiguration, or prohibited use.
4. How to Request
Send refund requests to support@easyeditor.ai with account email, order/subscription ID, payment timestamp, amount, and supporting evidence.
5. Processing Time
After required evidence is provided, reviews typically complete within 3-7 business days. Actual fund return timing depends on the payment channel and issuing bank.
6. Abuse Prevention
Fraudulent or abusive refund behavior may lead to request rejection and account-level risk controls.